Frequently Asked Questions

1) Free Worldwide Shipping

On Board Game Hell you are eligible for Free Worldwide Shipping when your order total is $35 or more.

When your order is under $35 the shipping costs are Flat Rate $7.50 Worldwide.

2) Where the goods are dispatched from?

Your order will be posted from Tampere, Finland. I'm using 1st Class Priority Mail to get your order to you as soon as possible. No cheap snail mail here!

3) How long the packing and shipping will take?

I'll do my best to mail your products within the next 1-2 work days after receiving your order (usually even faster, though).

Estimated Shipping Time for 1st Class Priority Mail (by Finland's Posti Group Company):
— Northern Europe: 2-5 work days
— EU: 3-6 work days
— Rest of World (Metropolitan Areas): Approx. 4-10 work days
— Rest of World: No estimation (but I'm sure your order will arrive in reasonable time anyway)

4) I have not received any Tracking Number, should I get concerned?

This is totally normal, no worries. Your order will be shipped via Mail (see above) without tracking information. If you want to have a tracking service for your order, please email me and I'll help you out. But be warned that this can be expensive, though.

If your order does not arrive within a few weeks around the approximate time (see above), please send me an email.

5) My goods were damaged when I got them. What to do now?

I always try to pack your order so that the contents won't get damaged "on the road". But if something goes sideways anyway, no worries. Just send me an email to admin@boardgamehell.com with some photo(s) and a short description about the damage, and I'll see what I can do for you.

6) Oh no! I couldn't grab my copies in time! Any chance for a re-print?

Yes, my little friend. Very likely. As long as there is any demand out there, as long I will order a print run after another. Don't you worry. Just let me know if you need more, and I'll do my best to get them for you!

7) I have a game that definitely needs some new stuff from you. Any chance?

If you have a board game and an idea for some kind of game components it definitely needs, but there is none available officially, please let me know. I may be able to design you some. See the next question below.

PLEASE NOTE: Just to be clear, know that I can't create anything with an artwork or rules content from a game, as they are Copyrighted and/or under the IP licence of the publisher and creator of the game. But tell me your idea and I will look into it, maybe we can find a solution anyway. Thanks!

8) Rewards for a product idea? Dear sir, are you bullshitting me here?

No way, my dear friend. I will happily reward every single unique idea that ever gets printed and comes reality on this web store!

I offer the rewards for ideas because I don't own every possible board games that may need some fancy accessories or additional content. If I am able to do it, I will. Just let me know about it! Please, see the related question above.

9) "English, motherf***er! Do you speak it? Say 'what' again. Say 'what' again, I dare you, I double dare you motherf***er, say what one more Goddamn time!"

As English is not my native language, you may find some linguistic stupidities on this site. Sorry about that. I sincerely hope you understand what I'm trying to say, anyway. Or, by all means, feel free to learn some Finnish, my foreign friend!

 

10) "GDPR" and Privacy Policy?

The Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from BoardGameHell.com. You can read it here.

 

11) Why the store has so high-rating Product Reviews? I doubt they are all fake, you arschloch!

No, they are not. I have asked for them from my customers several times since the first products sold. Some people have had spare time to write something up, from which I'm very thankful. That's why some of the dates of the reviews are near each other.