Contact Us

Hello, friend!

Do you have questions or concerns about the products or an order?

For quick answers I recommend to check out:

  • Common questions about orders: see the Quick FAQ below
  • Product-related questions: on most product pages (under the buy-option)
  • Shipping options: See  Shopping Cart page for quick FAQ for shipping and shipping times

If these don’t provide the answers you need, feel free to contact me and I’ll do my best to assist you.

Email is my preferred method of contact. I can provide more considered answers there than via chat. You can find the email address below.

 

Order Number

Ensure that your message includes also the order number (for example, "Order BGH#3041") if it's related to an order.

Email me at: admin@boardgamehell.com.

 

The time frame for a reply

This is a one-man show and I receive a lot of messages, so replies might take few business days. However, I’ll do my best to answer each question as soon as possible. Thank you for your understanding.

 

 



Quick FAQ About Orders:

 

Q: Have you sent my order yet?

A: The automated fulfilment notice email will be sent to you right after I have packed your order, and it's on its way to a post office.

If UPS shipping method was selected and was paid before shipping, the email will also include the tracking number. After that, your order will be taken to a closest UPS Drop Point.

I recommend checking out also the email spam folder. 

 

Q: What fulfilment email notice?

A: If you haven’t received your email, your order is probably still on the queue and will be sent later.  Please be patient; these are handmade items, and I personally ensure that each and every order will be fulfilled but there just aren’t enough hours in a day for one person to manage everything. Sorry!

 

Q: How long does it take for my order to arrive?

A: You can find the roughly estimated shipping times on your Shopping Cart page. The actual delivery time may vary but it should be around that long from the fulfilment date.

 

Q: I've been waiting for months now, what gives?!

A: Most likely your original order included a Pre-order or Early Pre-order, and those products will take time to finish the design and manufacture the copies by hand. If you want to receive the other items in your order earlier, I can send you the partial order, if there are items on the shelf ready. Please note that this means that either the first or last part of the order requires for paying the shipping costs even if there was the free shipping option available when ordered (i.e. both parts of the order are not qualified for the free shipping because it's quite expensive).

There might also be other unforeseen delays. These are unfortunate and stressful situations, like the one when the printer broke down.

I hope you understand and can be patient with your order. I will complete each and every order with care as soon as I can.