Board Game Hell Effective date: July 3, 2026
This Shipping Policy applies to all orders placed through www.boardgamehell.com ("we," "us," "our"). Board Game Hell is based in Finland and ships handmade, professionally designed accessories worldwide. By placing an order with us, you agree to the terms set out below.
1. Order Processing
Unless otherwise stated on a product listing, all orders are processed within 1–3 business days after you receive your order confirmation email. This processing time excludes weekends, Finnish public holidays, pre-orders, and made-to-order/on-demand items, which may require additional production time as noted on the relevant product page.
You will receive a shipping confirmation email once your order has been handed over to the carrier.
2. Shipping Carriers and Estimated Delivery Times
We ship all orders from Finland using one or more of the following carriers, selected based on your destination, order size, and the most reasonable balance of cost and reliability:
| Carrier | Service | Estimated Delivery Time* |
|---|---|---|
| Posti (Finnish Postal Service) | 1st Class / Priority Mail (no tracking) |
– Nordic region: 3–5 business days – Europe: 2–7 business days – Rest of world: 6–14 business days |
| Posti (Finnish Postal Service) | 2nd Class / Economy Mail (no tracking) | Leaves Finland within approximately 1 week of dispatch; total delivery time thereafter depends on the postal service of the destination country and is not guaranteed. In practice, delivery can take several weeks, particularly outside Europe. |
| UPS | UPS (tracked, billed separately before shipping based on destination) |
– Europe: 3–5 business days – United States: 5–8 business days – Rest of world: 7–9 business days |
*Estimated delivery times begin once the order has shipped, not from the date the order was placed, and do not include our order processing time. These are estimates only and are not guaranteed, as delivery times may be affected by customs processing, carrier delays, weather, or other circumstances outside of our control.
Alternative Carriers
While Posti and UPS are our standard shipping partners, we reserve the right to use another reputable carrier (such as DHL, DPD, or another national postal service) instead, where doing so offers a more reasonable shipping cost or a more suitable level of service for your destination or order. Any change in carrier will not reduce the level of service you are entitled to under this policy, and estimated delivery windows will be communicated at checkout or in your shipping confirmation.
The available shipping method(s) and exact rate for your order are calculated and displayed at checkout based on your delivery address, package weight, and dimensions.
Please note that for shipping methods other than Posti (such as UPS), the shipping cost is billed separately once your order is ready but before it is shipped.
We periodically offer free worldwide shipping on orders over a qualifying amount. The current threshold is subject to change and is displayed on our shop page and at checkout.
3. Tracking
Tracking availability depends on the shipping method selected:
- Shipments sent via UPS include tracking as standard.
- Shipments sent via Posti do not include tracking. Adding tracking to a Posti shipment is a significantly more expensive additional service and is not part of our standard shipping methods.
If your order does not automatically include tracking and you would like it added, please contact us before or shortly after placing your order. Additional carrier charges for tracking, where applicable, are the responsibility of the customer.
4. International Shipping, Customs, and Import Duties
We ship internationally to destinations outside of Finland.
Orders shipped outside of Finland (and, where applicable, outside the European Union) may be subject to import duties, taxes, tariffs, and customs clearance fees levied by the destination country. These charges are determined by your local customs authority and are not included in the item price or shipping cost shown at checkout.
Board Game Hell is not responsible for, and cannot predict the amount of, any such customs duties or import taxes. These charges are the sole responsibility of the customer. We recommend checking with your local customs office for further information before placing an order.
5. Sanctions and Trade Restrictions
Finland, as a member of the European Union, is bound by international sanctions imposed by the EU and the United Nations, which restrict or prohibit trade with certain countries, regions, and designated individuals or entities. Current EU/Finnish sanctions apply in particular to Russia, as well as other countries and territories subject to comprehensive or sectoral trade restrictions.
We do not ship, and will not accept orders for delivery, to any country, region, or entity subject to Finnish or EU trade sanctions. If an order is placed with a shipping address in a sanctioned country or territory, we reserve the right to cancel the order and issue a refund.
This restriction is separate from and in addition to any limitations imposed by our shipping carriers themselves. Sanctions lists are updated periodically by the relevant authorities; for current, authoritative information, please see the Finnish Ministry for Foreign Affairs' page on international sanctions.
6. Missing or Delayed Orders
If you have not received your order within 30 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will investigate on your behalf.
7. Shipping Address Accuracy
It is the customer's responsibility to ensure that the shipping address provided at checkout is complete and accurate.
Board Game Hell is not liable for orders that are delayed, lost, or misdelivered as a result of an incorrect or incomplete address supplied by the customer. If you notice an error in your shipping address, please contact us as soon as possible after placing your order, as we may not be able to make changes once the order has been processed for shipment.
8. Damaged, Lost, or Incorrect Orders
If your order arrives damaged, please email us as soon as possible at admin@boardgamehell.com with your order number and a photo showing the item's condition. We assess these situations on a case-by-case basis and will work with you toward a fair resolution.
9. Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery, provided the item is unused and in its original condition. Approved returns will be refunded for the full order amount, minus the original shipping costs. For full details, please see our Refund Policy.
10. Contact Us
If you have any questions about this Shipping Policy, please contact us at admin@boardgamehell.com or via our Contact Us page.
Board Game Hell reserves the right to update or amend this Shipping Policy at any time. Changes will take effect upon posting to this page.