Returns & Refunds Policy

Board Game Hell by Olbedesign Männistönraitti 8 B 71, Tampere 33410, Finland admin@boardgamehell.com

Last updated: July 2026.

This Returns & Refunds Policy ("Policy") describes the terms under which Board Game Hell by Olbedesign ("we," "us," or "our") accepts returns, processes refunds, and handles exchanges for products purchased through our store. It forms part of the terms governing your purchase. Nothing in this Policy limits any statutory right you may have under the law of your country of residence; where a conflict arises between this Policy and a mandatory statutory right, the statutory right prevails.

 

1. General Return Window

We accept return requests within 14 calendar days of delivery.

The exception is items shipped using an untracked shipping method: because untracked shipping carries longer and less predictable transit times, the return window for these items is 30 calendar days from the date the order is fulfilled and shipped, rather than 14 days from delivery. Items shipped with tracking follow the standard 14-day window measured from delivery, like any other order.

If the applicable window above has passed, we are unable to offer a refund or exchange, except where required by applicable law.

 

2. Statutory Right of Withdrawal — EU/EEA/UK Customers

If you are a consumer residing in the European Union, the European Economic Area, or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 calendar days of delivery, without giving any reason. This right exists independently of the general return window described in Section 1, and its terms — including item condition, refund scope, and refund timing — control over Section 1 wherever they differ.

To exercise this right, notify us by email at admin@boardgamehell.com before the 14-day period expires. You do not need to provide a reason, and you may use plain language rather than a formal notice.

• You must return the goods to us without undue delay, and in any event within 14 days of notifying us of your withdrawal.
• Where you withdraw under this statutory right, we will refund the full purchase price, including the standard delivery cost you originally paid, within 14 calendar days of receiving the returned goods or acceptable evidence that you have sent them back — whichever is earlier.
• You are responsible for the direct cost of returning the goods, unless we failed to inform you of this cost or we agree to bear it.
• You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and function — in other words, you may examine the item as you would in a shop, but excessive use may reduce your refund.

This statutory right is separate from, and does not limit, your rights regarding defective or non-conforming goods (see Section 8).

 

3. Eligibility for Return

To be eligible for a standard return under Section 1, the item must be:

• Unused, unworn, and in the same condition in which you received it;
• Returned in its original packaging, or packaging offering equivalent protection; and
• Accompanied by a receipt or other valid proof of purchase.

These conditions do not apply to withdrawals made under the statutory right described in Section 2, which are subject only to the "diminished value" standard described there.

 

4. Partial Refunds

We may, at our discretion, issue only a partial refund in the following circumstances:

• The item shows obvious signs of use beyond reasonable inspection;
• The item is not in its original condition, is damaged, or is missing parts for reasons not attributable to our error; or
• The item is returned after the applicable return window in Section 1 has expired (where no statutory right under Section 2 applies).

5. How to Request a Return

To initiate a return, contact us at admin@boardgamehell.com with your order number and the reason for return. Once we receive your returned item, we will inspect it and notify you by email of the outcome — approval or rejection of your refund request — within a reasonable time.

 

6. Refunds

If your return is approved:

• We will process your refund to your original payment method within 10 business days of approving the return.
• Depending on your card issuer or payment provider, it may take a further 5–10 business days for the credit to appear on your statement after we issue it.
• At our discretion, we may offer you store credit exceeding the total value of your order in lieu of a cash refund. Acceptance of this store credit is entirely optional. You are not obligated to accept it, and you may instead elect to receive a refund to your original payment method as described above.

If you have not received your refund within this combined window, please see Section 9 before contacting us.

 

7. Pre-Order Refunds Paid via PayPal

PayPal imposes a limited window during which a payment can be refunded directly to the original funding source. If a refund cannot be processed through PayPal because this window has passed, we will instead issue you store credit of equal value. We will notify you if this applies to your order.

 

8. Exchanges and Defective Items

We replace items only where they are defective or damaged on arrival. If you wish to exchange a defective or damaged item for the same product, email us at admin@boardgamehell.com before returning it, so we can confirm the exchange and provide return instructions.

Separately, if you are an EU/EEA consumer, applicable law provides a statutory guarantee of conformity for a period of two years from delivery, entitling you to repair, replacement, or a full or partial refund if goods are faulty, damaged in transit, or not as described. This guarantee exists independently of, and is not reduced by, this Policy.

 

9. Late or Missing Refunds

If you believe a refund is overdue:

1. Check your bank or payment account again — processing times can vary.
2. Contact your credit card company or payment provider; posting a refund can take additional time on their end.
3. Contact your bank directly, as there is often further processing time before a refund appears.
4. If you have completed the above and still have not received your refund, contact us at admin@boardgamehell.com and we will investigate.

 

10. Return Shipping

To return a product, mail it to:

Board Game Hell by Olbedesign Männistönraitti 8 B 71 Tampere 33410, Finland

Except where Section 2 (statutory withdrawal) or Section 8 (defective items) applies, you are responsible for your own return shipping costs, which are non-refundable. Where applicable, the cost of return shipping will be deducted from your refund.

Delivery times for exchanged products may vary depending on your location.

For items valued over $50 (or local currency equivalent), we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items sent without tracking, except where the loss is not your responsibility under Section 2 or Section 8.

11. Changes to This Policy

We may update this Policy from time to time. The version in effect at the time of your purchase will govern that transaction, except where a change is required to reflect a change in applicable law.

12. Contact Us

Questions about this Policy can be directed to admin@boardgamehell.com.